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cheryltsim C

1 reviews | Active since Oct 2016

05 Jan 2023, 09:07

**** company Mix Telematics

After years of paying for this vehicle tracking service,.I sold my vehicle and purchased a new one. I emailed the company to notify them of such on the 14th of September 2022 and requested a new tracking device be installed. I have not had a single reply from them almost four months later and I have emailed them so many times I have lost count. I have even emailed their accounts department seeing as though I keep receiving threatening sms's from them threatening my credit record for a service they have not been providing. Each time I email them I recieve an automated case number but this is where it ends. I do believe this is a **** company and I would advise anyone and everyone to stay as far away from them as possible.

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply05 Jan 2023, 15:45
Official
Good day Cheryl T,

Thank you for your post.

We can confirm that an agent has assisted with your request and that payment arrangements have been made for the outstanding amount.

Regards,
Customer Care Department
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cheryltsim C's update05 Jan 2023, 15:50
Reviewer Update
I can confirm that finally someone contacted me now and transfered me from one department to the next, eventually I was put on hold and after 10 minutes the line cut off. No resolution. Still trying to hold me responsible for October, November and December when I sold my car in June and e-mailed company in September.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply05 Jan 2023, 15:54
Official
 Good day Cheryl T,

Thank you for the update.

Regards,
Customer Care Department
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