JD
John D

1 reviews | Active since Dec 2022

30 Dec 2022, 07:26

**********s ⚠️ Mix Telematics worst tracking company

The worst tracking company. They do not have a cancelation department. They are very quick to secure a contract and then they keep you in their webb. I have been with them for 2 years also through Outsurance. I paid for roadside assistance and tracking. I got stuck on the side of the road in Milnerton, Cape Town and requested their assistance. It was a terrible experience to deal with them. Their phone line was very poor. Could hardly hear anything. They were not able to assist me in my time of need. I immediately decided to cancel the contract due to their poor service. They provided me an email address which is nonexistent. I was still billed for a few months after I canceled the contract with the email address they provided. A few months Iater I decided to go to the bank and stop the debit order myself. Now they are phoning me on a regular basis accusing me of not paying my bills. They are 100% ********** stay far away!!! I have all the emails as references.

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply30 Dec 2022, 11:00
Official
Good day John D,

Thank you for raising your concern and affording us the opportunity to assist.

We can confirm that an agent has assisted with your query and that a credit has been created for the incorrect billing.

Regards,
Customer Care Department
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JD
John D's update30 Dec 2022, 14:57
Reviewer Update
Its a shame really!! A total refund of two years money would more be acceptable! As you failed to keep your side of the contract! Refunding me only for money you should have never deducted in the first place.
Not happy at all!!

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply30 Dec 2022, 14:59
Official
 Good day John D,

Your post is noted.

Regards,
Customer Care Department
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