DM
Deborah-Lee Marr
1 reviews | Active since Mar 2021
01 May 2021, 10:22
Say No to Mix Telematics
I have been trying to cancel my account since 2019. My broker actually issued cancellation notices to all involved. I cannot get hold of anyone on the phone and when emailing, I just get a (new) case number with every mail I send, no response, no follow up.
Over and above that, since the day I took this service on, it never worked and I couldn't get anyone to help me sort out the "phone app issues". So all in all I have just had money taken from me for no reason for years.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
01 May 2021, 13:12Good Day Deborah-Lee Marr
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
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Matrix Vehicle Tracking's reply01 May 2021, 13:12
Official
Good Day Deborah-Lee Marr
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
***
***
DM
Deborah-Lee Marr's updateReviewer Update
01 May 2021, 13:45Thank you for the call.
I did not appreciate having to prove my original email 3 times, as apparently three case numbers, pertaining to one email trail is not enough proof. The implications then being that I am a ****.
Furthermore, as mentioned in my review, these services we supposed to be cancelled in April 2019, along with all other car insurance related matters, as handled by my broker. I have not had the relevant vehicle since April 2019. Weird how that wasn't addressed. Discovery Insurance graciously admitted their fault and returned all monies to me. Sad you can't boast the same.
I did not appreciate having to prove my original email 3 times, as apparently three case numbers, pertaining to one email trail is not enough proof. The implications then being that I am a ****.
Furthermore, as mentioned in my review, these services we supposed to be cancelled in April 2019, along with all other car insurance related matters, as handled by my broker. I have not had the relevant vehicle since April 2019. Weird how that wasn't addressed. Discovery Insurance graciously admitted their fault and returned all monies to me. Sad you can't boast the same.
DM
Deborah-Lee Marr's update01 May 2021, 13:45
Reviewer Update
Thank you for the call.
I did not appreciate having to prove my original email 3 times, as apparently three case numbers, pertaining to one email trail is not enough proof. The implications then being that I am a ****.
Furthermore, as mentioned in my review, these services we supposed to be cancelled in April 2019, along with all other car insurance related matters, as handled by my broker. I have not had the relevant vehicle since April 2019. Weird how that wasn't addressed. Discovery Insurance graciously admitted their fault and returned all monies to me. Sad you can't boast the same.
I did not appreciate having to prove my original email 3 times, as apparently three case numbers, pertaining to one email trail is not enough proof. The implications then being that I am a ****.
Furthermore, as mentioned in my review, these services we supposed to be cancelled in April 2019, along with all other car insurance related matters, as handled by my broker. I have not had the relevant vehicle since April 2019. Weird how that wasn't addressed. Discovery Insurance graciously admitted their fault and returned all monies to me. Sad you can't boast the same.