S fix and Mix telemantics are *******s

I took a cellphone screen insurance with Mix telematics, they have been debiting me since July 2022 and , the November debit order returned. I was invoiced R180 for that , a guy from their accounts department called me to collect that amount but couldn't explain as to why is it R180, in December I was debited twice which is not a problem, my cellphone screen broke in Jan, tried to claim and I was told I am in arrears and claim is repudiated. I called yesterday and spoke to Dineo who confirmed that the account is up to date and they will confirm with S fix that all is up to date, i call again today and spoke to Nonhlanhla who had no idea that the compony provides insurance for cellphone screens. I spoke to Caroline who advised that i need to wait till the 7th for the statements to reconcile, i don't have a cellphone, i cannot wait till the 7th when the insurance compony already advised that the claim is rejected. I have provided the compony with my bank statements to proof they have been debiting me, if this is the struggle we get with a simple cellphone screen, imagine the struggle when the vehicle is ******. i need my cellphone screen fixed. i cannot wait after the 7th of Feb when some could confirm yesterday that all is in order. i have provided my proof and i am being ignored.