SJ
Siphindile J
1 reviews | Active since Feb 2020
10 Oct 2023, 10:58
Run for your life from MixTelematics Africa
I had an accident in July they were the first ones to pick that up well and good. Unfortunately the vehicle was written off after this was confirmed and the vehicle was settled I called them in August to cancel their service the first consultant I spoke to said I need to pay a months premium so that the service can be canceled and I must send email to cancelations department. Oh wow you can wait on a call to get assistance from that department. Today I called to follow-up because I want to be removed from their system because I keep being told about the vehicle power that is down wow to my surprise email sent on the 30th of August has not been actioned. Now reading other clients complaining I am like what the hell did I get myself into with this company I am told I need to pay R2200 for a device in a vehicle I don't own anymore what am I paying for really 😳😳😳. Mix Telematics Africa I would not recommend to anyone. The attitude from the consultant as I ask on what I was advised on initially she is not customer oriented
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Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
11 Oct 2023, 07:47Good Day Siphindile Jaxa ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Oct 2023, 07:47
Official
Good Day Siphindile Jaxa ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
***
SJ
Siphindile J's updateReviewer Update
11 Oct 2023, 08:02Wow was the call in relation to that??? Cover up response this one. I am awaiting feedback from the recording due to inconsistent information given to me as a client and awaiting management feedback as advised by Goodness. This response here is not saying a anything or form of solution to the matter I have raised and was advised on. I sent emails as advised that were not actioned or attended to. Evidence was sent to you in writing. The contractula part you are mentioning is total opposite of what one of the consultants advised on the 30th of August 2023
SJ
Siphindile J's update11 Oct 2023, 08:02
Reviewer Update
Wow was the call in relation to that??? Cover up response this one. I am awaiting feedback from the recording due to inconsistent information given to me as a client and awaiting management feedback as advised by Goodness. This response here is not saying a anything or form of solution to the matter I have raised and was advised on. I sent emails as advised that were not actioned or attended to. Evidence was sent to you in writing. The contractula part you are mentioning is total opposite of what one of the consultants advised on the 30th of August 2023
Matrix Vehicle Tracking's replyOfficial
11 Oct 2023, 08:18Good Day Siphindile Jaxa,
We confirm that the matter has been escalated Sales Support Department for investigation and the consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We confirm that the matter has been escalated Sales Support Department for investigation and the consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Oct 2023, 08:18
Official
Good Day Siphindile Jaxa,
We confirm that the matter has been escalated Sales Support Department for investigation and the consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We confirm that the matter has been escalated Sales Support Department for investigation and the consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
SJ
Siphindile J's updateReviewer Update
24 Oct 2023, 16:21Good day
From last telephone conversation with Goodness Tshwala in relation to this matter and advise given telephonically by one of the consultants, I was advised on recording being listened to and revert back in 7 days. The 7 days last day was on the 19th of October 2023. No feedback has been given or provided an email has been written to Goodness.
Consultant wrongly advised me as a client in August the 29th and I was of the view of the advise as given on cancelation. Kindly advise how we come into agreement with regards to this and misinformation from your side and close this off.
Your last response was that I will be contacted as soon as the investigation by a consultant that has not happened since the 11th of October. Is the investigation still being conducted what is the outcome? We need to find an amicable solution to resolve this.
From last telephone conversation with Goodness Tshwala in relation to this matter and advise given telephonically by one of the consultants, I was advised on recording being listened to and revert back in 7 days. The 7 days last day was on the 19th of October 2023. No feedback has been given or provided an email has been written to Goodness.
Consultant wrongly advised me as a client in August the 29th and I was of the view of the advise as given on cancelation. Kindly advise how we come into agreement with regards to this and misinformation from your side and close this off.
Your last response was that I will be contacted as soon as the investigation by a consultant that has not happened since the 11th of October. Is the investigation still being conducted what is the outcome? We need to find an amicable solution to resolve this.
SJ
Siphindile J's update24 Oct 2023, 16:21
Reviewer Update
Good day
From last telephone conversation with Goodness Tshwala in relation to this matter and advise given telephonically by one of the consultants, I was advised on recording being listened to and revert back in 7 days. The 7 days last day was on the 19th of October 2023. No feedback has been given or provided an email has been written to Goodness.
Consultant wrongly advised me as a client in August the 29th and I was of the view of the advise as given on cancelation. Kindly advise how we come into agreement with regards to this and misinformation from your side and close this off.
Your last response was that I will be contacted as soon as the investigation by a consultant that has not happened since the 11th of October. Is the investigation still being conducted what is the outcome? We need to find an amicable solution to resolve this.
From last telephone conversation with Goodness Tshwala in relation to this matter and advise given telephonically by one of the consultants, I was advised on recording being listened to and revert back in 7 days. The 7 days last day was on the 19th of October 2023. No feedback has been given or provided an email has been written to Goodness.
Consultant wrongly advised me as a client in August the 29th and I was of the view of the advise as given on cancelation. Kindly advise how we come into agreement with regards to this and misinformation from your side and close this off.
Your last response was that I will be contacted as soon as the investigation by a consultant that has not happened since the 11th of October. Is the investigation still being conducted what is the outcome? We need to find an amicable solution to resolve this.