AC
Allan C

1 reviews | Active since Aug 2015

07 Oct 2015, 18:06

Ruined my car's electrics

So I recently bought insurance with Outsurance and they are great and they referred me to Matrix to have my vehicle fitted with a tracker. I had it fitted at Sound Dynamics whose service was terrible. Firstly they called me and said they would send a technician and they did not, I had to call them to get it installed. Then within 20minutes of leaving their shop my electricals started acting up and my car would not start. I called them and immediately they said it was not their fault.I did nit have a problem until they set up alarm.I was upset and after 30 minutes finally managed to start my car. Now it stopped again a few days later and it is the electricals. A funny sound comes out from where they fitted the alarm and when I asked them to take a look they said they would get back to me which they did not . I eventually called them again, gave them my address again and still nothing. I am taking a bus to work with my car parked at home because they ruined it and refuse to take responsibility. I am very upset by their service. I called customer care to see how they can help and I was told to go back to the shop. I work all day and have no car since it isn't working to do that.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply08 Oct 2015, 08:04
Official
Hello Atchaumba,

We hereby acknowledge your post and have noted the content with great concern.

From the outset we wish to sincerely apologise for the unfortunate situation.

We would like to assure you that this level of care is not tolerated by MiX Telematics and can assure you that this matter is receiving our highest priority.

Arrangements are currently underway to have a Quality Assurer inspect and attend to your vehicle.

We will remain in contact with you in order to speedily resolve this matter and ensure your satisfaction.

Please contact me directly should you require any assistance.

Kind regards
Duppie Du Plessis
Operations Manager
Tel: ***