Rude Staff & horrible service from Mix Telematics/Matrix

Randy from Matrix is extremely rude and put the phone down on me. I called them to inform them that i had repeatedly contacted them to inform them that i had sold my vehicle in October already and that they should cancel my account. No one came back to me and i subsequently had to reverse the debit order in order to get some attention from them.

In the call which was subsequently dropped by Randy in my ear, she informed me that they have a 2 month notice period and referred me to the small print...

In terms of treating the customer fairly, they ought to have notified me of this fact after my call to them in order to manage my expectations. All of this would have been easily resolved.

I've nonetheless paid the 'outstanding' monthly subscription 2 months after i sold the car in order to avoid unwarranted punitive negative credit rating impact...