SR
Sipho R
1 reviews | Active since Apr 2020
22 Apr 2024, 09:37
Rude consultants and poor service
i have been requesting the cancellation of my mothers vehicle cover for the 100th time. i do not know how the are able to keep rude consultants like Tebogo!!!! this is exactly why this business is losing customers
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Matrix Vehicle Tracking's replyOfficial
22 Apr 2024, 11:49Good Day Sipho Radebe ,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist with the inquiry submitted.
We confirm that the Retention Consultant has been in contact with you and we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply22 Apr 2024, 11:49
Official
Good Day Sipho Radebe ,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist with the inquiry submitted.
We confirm that the Retention Consultant has been in contact with you and we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
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