Rude consultant, poor service in general and unreasonable turnaround time

Had a tracking device with a panic button installed on Saturday. Downloaded the app and was able to track my vehicle on the app On Sunday i tested the panic button in it was working and i never received any call from Matrix. Called in on Monday at 9 am only to find that the button was not programmed A call was logged and was advised on email someone would call in with feedback

Arou d 15h15 pm i called in seeing that no one was coming back to me and was informed the system haf been programmed, I asked for us to test the button with the lady i spoke to. Went to the car and pressed it but no one called.

20 minutes later when i went back into the office an Indian guy calls and says he received a panic alert. I asked him why i was only being called 20 minutes later because when i spoke to the lady she informed me that she could see my panic log on the system and thr guy told me he only saw it now when he is calling me.

I asked how so because thats not what the lady said to me. I could not recal the lady's name and i said it was Mpho when the guy said I was lying they do not have a Mpho in their section. I told him how the name of the lady was immaterial and irrelevant to my query and they guy kept saying i was lying i did not press the button and a whols lot of things. Thats when i got furious and told him how he was not going to talk to me with that tone and further call me a **** because what would i benefit from lying on such a matter.

He kept saying staff and i told him how rude and unprofessional he was to me as a customer. Went further to compare his service from the service i once received from a guy on Uber eats support service when i complained of the condition of my food item upon delivery.

He said i was ****** and staff. I then told him i would like to cancel my contract with them

The guy was still rude to me and i hung up.

Today still at 18h26 i pressed the button to see if it was functioning and they only called me at 18h37 (11 minutes). I asked the guy who called me (Shadrack) what thr turn around time was and he said he did not know.

I started to wonder what would happen to me and my car if i was faced with a real life situation of a hijack and whether me paying them 199.00 monthly was worth considering the service received thus far.

I am not happy with this company and i would not recommend them to anyone. They say one rotten potato spoils them all and thr Indian guy really prove that statement to be right. I am not ****** in any way anf would never be ****** to anyone but truth be told, their service deserve a zero out of 10.

Do not ever take on their service because there is no value for your money with them.

I am very dissapointed in their service