Rude Cold Calling
<p>I was cold called by an agency on behalf of MiX Telematics earlier today during business hours to discuss a tracking system for my car.<br />Early into the call I informed the agent that I'm not interested as I'm selling my car within a week. The agent insisted to discuss the product with me. After a few seconds I interrupted him again telling him that this is not applicable to me as I'm selling my car.<br />As this is within business hours and I stepped out of a meeting to take the call I was not going to waste time on a call that will not add any value to either party.<br />The agent then said that he understands I'm selling my car but obviously I'm buying a new car.<br />I informed him that this will not be the case as I am immigrating- thus I'm selling my car.<br />The agent aggressively at this stage just told me to stop lying to him and hanged the call up while I was in mid-sentence.<br />This is extremely unprofessional behaviour- especially when these type of colled calling should be a marketing method.<br />I have no respect left for this company.</p>
Good day stefan-naude-1
We thank you for bringing this matter to our attention and for allowing us the opportunity to respond.
Please accept our sincere apologies for the experience you have had and be assured that this incident is not a reflection of our overall service level.
The matter will be addressed internally.
Michael Africa
Customer Care Manager
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Good day stefan-naude-1
We thank you for bringing this matter to our attention and for allowing us the opportunity to respond.
Please accept our sincere apologies for the experience you have had and be assured that this incident is not a reflection of our overall service level.
The matter will be addressed internally.
Michael Africa
Customer Care Manager
***
