RN
Ramatsimele N
1 reviews | Active since Jan 2018
03 Jan 2022, 08:56
******* Debtors Department
Debtors department of the institution is clueless, firstly they changed my debit date without my permission or letting me know, have the audacity to say I miss missed payment date wen I told them to fix it the billed me twice in December which I didn’t have a problem with because I took it as it is for the November missed payment n December but I received a statement on the 1st January saying my account is in arears again the last debit was on the 20th December they couldn’t update my account from the 20th up until the 1st January…Mix Telematics is playing with our credit scores n ruining our reputation and they don’t even care
Helpful (0)
Replies (2)0
Replies (2)RN
Ramatsimele N's updateReviewer Update
03 Jan 2022, 11:28Just received a call from Telematics from debtors department Sarah Mokganatsi which didn’t help at all…Rendi Mazibuko I understand you are the debtors manager please make sure your staff is well trained I.e customer service support n understanding of previous queries for them to follow up accordingly…I received an email on the 6th December saying my account wasn’t in arears on the 1st of January the same account is in arrears for two months and apparently your system can’t be updated until month end and yet my month end December wasn’t updated with the two debit done on the 1 and again on the 20th?
RN
Ramatsimele N's update03 Jan 2022, 11:28
Reviewer Update
Just received a call from Telematics from debtors department Sarah Mokganatsi which didn’t help at all…Rendi Mazibuko I understand you are the debtors manager please make sure your staff is well trained I.e customer service support n understanding of previous queries for them to follow up accordingly…I received an email on the 6th December saying my account wasn’t in arears on the 1st of January the same account is in arrears for two months and apparently your system can’t be updated until month end and yet my month end December wasn’t updated with the two debit done on the 1 and again on the 20th?
Matrix Vehicle Tracking's replyOfficial
03 Jan 2022, 14:21Good Day Ramatsimele katlego N
Thank you for taking my call and affording me the opportunity to assist you.
We have sent a request for the outstanding amount to be debited tomorrow(04/01/2022).
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking my call and affording me the opportunity to assist you.
We have sent a request for the outstanding amount to be debited tomorrow(04/01/2022).
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Jan 2022, 14:21
Official
Good Day Ramatsimele katlego N
Thank you for taking my call and affording me the opportunity to assist you.
We have sent a request for the outstanding amount to be debited tomorrow(04/01/2022).
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking my call and affording me the opportunity to assist you.
We have sent a request for the outstanding amount to be debited tomorrow(04/01/2022).
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***