Ripping my mother's hard earned money!

Good day,

I'm writing this Complaint on behalf of my mother who has been harassed and taken advantage of by the team members of Tracker. My mother has two vehicles which has a tracker for the Toyota (14 Sep 2015 to 16 Sep 2018) *62265* for a 3 year contract and which was added on Audi 8 July 2020.

Now the Toyota contract ended on the 16 Sep 2018 but the Accounts team kept debiting my mom for funds. Currently the car has not been mobile for a long time now and I'm not understanding why she is still being debited. Noone called her in 2018 to advise her that the contract has ended and if she would like to renew. Also I don't understand why the Debit order amount keeps fluctuating? We have spoken to Taylor Buys and Katlego Setlodi to cancel the Toyota tracker and that has not been done, instead like I mentioned we are being debited and the amount keeps fluctuating.

My mother is a single parent of 3 who works hard and being pushed over by your call center agents is not on. They are rude whenever they call her and also the accounts team is literally taking bread from our mouth and they have been doing so since 2018. kindly sort this out and if no feedback is received and if she gets debited end of the month I will escalate this matter to the Ombudsman.

sent on behalf of Annah Bopape ID number - ***

Sent by Daughter Gugu Bopape Contact number - ***