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I've a loyal Matrix customer since 2011 but lately I wonder if I shouldn't look for another tracking unit and company. I traded in my car in March 2015 & enquired with regards to transferring the unit to the new car & found that it would be cheaper to install a new device. Little did I know that I would have so much trouble & additional expenses.<br> <br> I sent through a cancellation letter for the old device and stated about 5 times the registration number, make & model of the car to avoid confusion, & I assumed all was well as I was not debited for the old device beginning of April, I was debited correctly for the new device.<br> <br> Middle of April (a month after I requested cancellation) I get an email confirming the cancellation, but to my surprise of the new device. Now I had to drop all I was doing and leave my work to call in and have this rectified to get the device working again. It was eventually fixed.<br> <br> Here I am relaxing, think all is well now, but boom, my account is debited double the amount at the beginning of May. Again I must drop everything & attend to this- call expenses again. On Tuesday I was told I would be refunded before Friday but there is still no refund...