Ridiculous documentation and poor services

I pay Mix Telematics a monthly service protect fee where I can claim for pothole, accident, fine, licence and bail assistance. Earlier this month, during the heavy rains I hit a pothole that damaged my tire beyond repair. I replaced the tire the next day. I tried to claim for the pothole assistance so that I can be reimbursed and their requirements are ridiculous. They asked for an invoice of the purchase of the tire that was damaged, which I do not have because the tires I am using are the tires that came with the car. They also require pictures and affidavits and and and. Now, I want to cancel my entire account with them because of their ridiculous requirements I cannot get a hold of them. Their phones are always “busy” and you never get through to an agent for any assistance!

I am utterly disgusted and disappointed at the service that they provide. Especially because they never miss a date taking their money from our accounts.

I requested that my account is closed as soon as possible because they are a useless company and service provider.