Resolution_Matrix Beamie Tracking Query

A sincere thank you to the team leader at Mixtelematics that handled my query regarding my debit order. Her outstanding customer service management skill, knowledge, friendliness as well as professional manner in which she dealt with the matter at hand was outstanding. Ms Gafoor deserves recognition for this as the call centre industry's reputation in general is not much to desire for but having her handle my matter gave me peace of mind. She kept me updated at all times, communicated constantly and followed through on everything she promised to do. My query was resolved within no time.<br> As a senior manager dealing with international and local customers, I know what is expected in terms of servicing customers internally and externally. Ms Gafoor has definitely exceeded the expectation and being the face of the company she represents, her excellent customer service management skill can only bring forth a positive reputation to the company and industry. Thank you and keep up the good work, perhaps share this with the rest of your team, in order to clone your skills.