MP
Matshidiso P
1 reviews | Active since Mar 2021
25 Oct 2021, 22:19
Requesting payment after cancellation and full settlement fee is paid
I sold my car and sent a cancellation email on the 30th of April. I was asked to pay a settlement fee (I was never even notified that I was under a 2 year contract). I paid the settlement fee and sent back confirmation in May 2021. It's October, and I get a letter saying that I have a payment that is due. How can this happen when I paid the settlement amount in full?
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Matrix Vehicle Tracking's replyOfficial
26 Oct 2021, 12:46Good Day Matshidiso P
We have been trying to get in contact with you but have been unsuccessful.
An email has been forwarded to you confirming termination of your account and credits have been processed.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
An email has been forwarded to you confirming termination of your account and credits have been processed.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Oct 2021, 12:46
Official
Good Day Matshidiso P
We have been trying to get in contact with you but have been unsuccessful.
An email has been forwarded to you confirming termination of your account and credits have been processed.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
An email has been forwarded to you confirming termination of your account and credits have been processed.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***