WN
Wendy N
1 reviews | Active since Jan 2018
25 Oct 2021, 21:41
REQUESTED CLOSURE OF ACCOUNT BUT STILL DEBITED
I had an account with Mix Telematics and settled the account in September. I requested the account to closed and did receive the paid up letter. To my surprise, I have been debited an amount of R228.00 written as account REPAY. I have not authorized this and want to know why am I still being debited?????
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
26 Oct 2021, 10:04Good Day Wendy N
We can confirm that you have been contacted and you have requested for a call back at 12:30.
Regards,
Customer Care Department
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We can confirm that you have been contacted and you have requested for a call back at 12:30.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Oct 2021, 10:04
Official
Good Day Wendy N
We can confirm that you have been contacted and you have requested for a call back at 12:30.
Regards,
Customer Care Department
***
We can confirm that you have been contacted and you have requested for a call back at 12:30.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
26 Oct 2021, 13:15Good Day Wendy N
We can confirm that you have been contacted and you have advised for the contract not to be cancelled.
You have been provided with information on how to cancel your contract in future.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that you have been contacted and you have advised for the contract not to be cancelled.
You have been provided with information on how to cancel your contract in future.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Oct 2021, 13:15
Official
Good Day Wendy N
We can confirm that you have been contacted and you have advised for the contract not to be cancelled.
You have been provided with information on how to cancel your contract in future.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that you have been contacted and you have advised for the contract not to be cancelled.
You have been provided with information on how to cancel your contract in future.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***