Requested cancellation after my contract is completed
I have sent numerous emails since March 2022 cancelling the service however every month I get an SMS saying I have an outstanding balance and that my payment profile will be submitted to Credit Bureaus. And if you call the contact number there is no answer. And please don't charge me for your incompetency. I have requested cancellation long after my 36 months contract was concluded and have never updated it. Funny enough when your consultant can be reached out to by a customer only if they "think" its a general enquiry and as soon as you mention cancellation I am given another email with reference number and 3 months later after numerous emails you still send me a SMS to request.
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Matrix Vehicle Tracking's replyOfficial
08 Jun 2022, 11:10Good day Rangeetha S
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed that cancellation was processed and confirmation was sent on email, you confirmed that payment has been made for the outstanding balance.
As soon as payment reflects it will be allocated to your account and paid up letter will be sent as requested.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed that cancellation was processed and confirmation was sent on email, you confirmed that payment has been made for the outstanding balance.
As soon as payment reflects it will be allocated to your account and paid up letter will be sent as requested.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Jun 2022, 11:10
Official
Good day Rangeetha S
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed that cancellation was processed and confirmation was sent on email, you confirmed that payment has been made for the outstanding balance.
As soon as payment reflects it will be allocated to your account and paid up letter will be sent as requested.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed that cancellation was processed and confirmation was sent on email, you confirmed that payment has been made for the outstanding balance.
As soon as payment reflects it will be allocated to your account and paid up letter will be sent as requested.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***