Refusing to Cancel Contract, Unreachable Support, Double Debits & Unfair Treatment of Long-Term Client

I have been with this vehicle tracking company for approximately 3 years and my experience has been extremely disappointing. I recently cancelled my car insurance and therefore also requested to cancel my vehicle tracking service, as I no longer see any value in keeping a tracker without insurance. I am also going through financial difficulties, which I clearly communicated, yet the company has made the cancellation process unnecessarily difficult. Despite sending numerous emails requesting cancellation, my membership has not been cancelled. Instead, I was told that I must pay R1,700 to cancel, which I strongly dispute as unreasonable and unfair after being a loyal customer for three years. The lack of communication is alarming. Their phones are never answered, which is especially concerning for a vehicle tracking company where emergency response is critical. This raises serious questions about what would happen in the event of a hijacking or emergency. In addition, my bank account has been double-debited without my consent, causing further financial strain. Attempts to resolve this have been ignored. Over the past three years, I have never once been contacted by the company to check on the condition of my tracker, offer maintenance, or replace it. I am currently driving with an old tracker that may be faulty, which further reduces any value in continuing this service. I have now formally withdrawn consent for any further debit orders and requested immediate cancellation. Any further debits will be treated as unauthorized. I would strongly caution potential customers to think carefully before signing up. My experience has been one of poor communication, unfair cancellation practices, and lack of support for a long-term client. I am still awaiting written confirmation of cancellation and resolution of the double-debit issue.