sM
sisonke M
1 reviews | Active since Jun 2015
20 Jun 2023, 10:12
Refused to sign on and they started debiting anyway.
This company has been calling me since last year trying to get me to renew my agreement with them so they can start billing again on discounted monthly premium, for over a year I have refused to renew.
Just last month they tried again and again I refused, then all of a sudden this month they send me an invoice and won't even address it. Email after email I have sent to inquire as to why they've just decided to start billing me after I have told them I wasn't interested. They've either too busy to answer or I just keep getting forwarded around and no one is answering my questions.
I am now left with bank charges after reversing their last debit order and they still aren't responding to my emails.
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Replies (1)Matrix Vehicle Tracking's replyOfficial
20 Jun 2023, 13:23Good day Sisonke Mtati,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation of cancellation has been emailed through to you.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation of cancellation has been emailed through to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Jun 2023, 13:23
Official
Good day Sisonke Mtati,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation of cancellation has been emailed through to you.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and thereof confirmation of cancellation has been emailed through to you.
Regards,
Customer Care Department
***
