BM
Brenda M
1 reviews | Active since Oct 2014
05 Dec 2022, 05:31
Refusal of cancellation
On 5 October '22, I sent an email requesting a cancellation of the the Beame subscription and contract. I even opened doors for the company to come and extract the Beame tracking device if needed.
What suprises me is that I'm still getting monthly invoices with an accumulating amount which clearly shows that my cancellation wasn't actioned. Please cancel my subscription effective the time the request was sent i.e. October, credit the months after the cancellation and I will pay the arrears. Until this is actioned, I'm not paying a cent because md paying will mean that I agree with whatever terms.
Please cancel my subscription!
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
05 Dec 2022, 09:57Good day Brenda M,
Thank you for taking our call today.
We can confirm that you have been assisted with the cancellation request.
Regards,
Customer Care Department
***
Thank you for taking our call today.
We can confirm that you have been assisted with the cancellation request.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Dec 2022, 09:57
Official
Good day Brenda M,
Thank you for taking our call today.
We can confirm that you have been assisted with the cancellation request.
Regards,
Customer Care Department
***
Thank you for taking our call today.
We can confirm that you have been assisted with the cancellation request.
Regards,
Customer Care Department
***
BM
Brenda M's updateReviewer Update
05 Dec 2022, 10:03Dear customer service,
I can confirm that the above is non satisfactory as my initial cancellation request was sent in October. Please cancel the subscription effective then. It's not not fault that you guys don't answer your emails but, only respond to complaints.
Regards
I can confirm that the above is non satisfactory as my initial cancellation request was sent in October. Please cancel the subscription effective then. It's not not fault that you guys don't answer your emails but, only respond to complaints.
Regards
BM
Brenda M's update05 Dec 2022, 10:03
Reviewer Update
Dear customer service,
I can confirm that the above is non satisfactory as my initial cancellation request was sent in October. Please cancel the subscription effective then. It's not not fault that you guys don't answer your emails but, only respond to complaints.
Regards
I can confirm that the above is non satisfactory as my initial cancellation request was sent in October. Please cancel the subscription effective then. It's not not fault that you guys don't answer your emails but, only respond to complaints.
Regards
Matrix Vehicle Tracking's replyOfficial
05 Dec 2022, 10:43Your response is noted.
Regards,
Customer Care Department
***
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Dec 2022, 10:43
Official
Your response is noted.
Regards,
Customer Care Department
***
Regards,
Customer Care Department
***