1 reviews | Active since Jul 2011
Refund not received on cancelled policy
I requested an early cancellation of a prepaid policy in July, of which I was advised a refund for the balance would be made to my Wesbank account. I did a follow-up on the 23rd via email but never got a response.
I did another follow-up in August and September and in both instances I was told an escalation was done to the refunds department. To date no refund has been received.
I need to know when this refund will be made or need proof of payment since the Wesbank account has been paid up and they would need to refund the money back to me.
Regards
Good Day Gilian Lesego
We acknowledge your post and have noted the contents thereof
Please allow us the opportunity to investigate and revert to you
Kind Regards
Thato Masjimbye
Customer Care
Good Day Gilian Lesego
We acknowledge your post and have noted the contents thereof
Please allow us the opportunity to investigate and revert to you
Kind Regards
Thato Masjimbye
Customer Care
Good Day Gilian Lesego
Thank you for allowing us the opportunity to investigate and revert to you
I refer to our telephone conversation and confirm that all has bee discussed with you
Proof of Payment made to the dealership has been emailed to you for your perusal
Please do not hesitate to contact me directly should you require further assistance
Thank you
Kind Regards
Thato Mashimbye
Customer Care
Good Day Gilian Lesego
Thank you for allowing us the opportunity to investigate and revert to you
I refer to our telephone conversation and confirm that all has bee discussed with you
Proof of Payment made to the dealership has been emailed to you for your perusal
Please do not hesitate to contact me directly should you require further assistance
Thank you
Kind Regards
Thato Mashimbye
Customer Care