Refund

I phoned Matrix offices on the 18 March 2025 and spoke to Nontobeko Khumalo and she promised to call me the following day with all the details I have required, and she did not call, I phoned them on 20 March 2025 and on the 25 March 2025 and no assistance.

I am unhappy with the services I am getting from Matrix, and I have explained to them that I want my money back as I have never received any services from them and the reason they have never contacted me is because they did not have all my details, however they have been deducting money from my account every month, including insurance for wipers, battery, brakes, electrical fault, fuse, globes, diagnosis and wiring. When I wanted to claim for wipers I was told that the company they had a contract with does not exist anymore.

They later sent me new documents as if I am a new client, which does not make sense to me, I asked them to please refund me my money from September 2021 to February 2025 if my policy is starting in February and I have never received any services from them.

Kindly assist because I have emailed them and no one is responding to my emails or giving feedback on my questions or getting my money.

Regards

Busisiwe Ncongwane