KS
Keshmira S
1 reviews | Active since Apr 2011
13 Nov 2018, 12:37
Refund!!!
I traded in one of my vehicles on the 06 November. I informed Matrix immediately and to date the tracker is still activate and I have not received my pro rata refund!!! No one from Matrix has contacted me to date
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Matrix Vehicle Tracking's replyOfficial
13 Nov 2018, 13:52Good Day Keshmira
Thank you for your post and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Customer Care Department
Thank you for your post and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Customer Care Department
Matrix Vehicle Tracking's reply13 Nov 2018, 13:52
Official
Good Day Keshmira
Thank you for your post and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Customer Care Department
Thank you for your post and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Customer Care Department