Recognition for Efficiency and Expertise

This is to recognize Sheruna Gafoor for her wealth of knowledge of the company product and services and clear understanding of the processes involved as well as her ability to apply her knowledge in resolving a client query efficiently.<br> Upon explaining the problem to her, she could immediately trouble shoot the problem and came up with a solution. Over and above diligently explaining what the problem was, she also went an extract mile to assist the client in obtaining the information required just to give the client not just service but a good experience from the interaction. Well done and thank you for your professionalism!