AvdM
Anthony van der Meullen
1 reviews | Active since Mar 2009
09 Sept 2019, 11:25
Really poor service
I have confirmation that my cancellation was immediate WEF 29/07/19, and various promises were made about my refund and I was advised these are only processed on Fridays. Numerous telephone calls and six Friday's later, still no refund instead more stories of it now only having been approved - really poor service.
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Matrix Vehicle Tracking's replyOfficial
09 Sept 2019, 14:10Good Day Anthony M
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As per our telephone conversation earlier today with the Credit Control Department, we confirm that your account has been forwarded to our Finance Department for the necessary credits to be approved. The refund will be completed once the credits have been approved.
Please accept our apologies for the delay and for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As per our telephone conversation earlier today with the Credit Control Department, we confirm that your account has been forwarded to our Finance Department for the necessary credits to be approved. The refund will be completed once the credits have been approved.
Please accept our apologies for the delay and for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Sept 2019, 14:10
Official
Good Day Anthony M
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As per our telephone conversation earlier today with the Credit Control Department, we confirm that your account has been forwarded to our Finance Department for the necessary credits to be approved. The refund will be completed once the credits have been approved.
Please accept our apologies for the delay and for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your account query.
As per our telephone conversation earlier today with the Credit Control Department, we confirm that your account has been forwarded to our Finance Department for the necessary credits to be approved. The refund will be completed once the credits have been approved.
Please accept our apologies for the delay and for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***