JZ
Jakkie Z
1 reviews | Active since Apr 2018
15 Nov 2022, 09:40
Really pathetic customer care.
After my previous review on "Hellopeter" on 2 November 2022 and telephone calls from Mix on 2 and 3 November, with a promise that a technician will phone me to make an appointment to come and fix the faulty units in my car, NOTHING happened. Not a word from anyone, no appointment made and no follow-up from Mix. The service that I am paying for is non-existent. My vehicle is not being tracked for at least the last 2 weeks. How does that work?
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
15 Nov 2022, 11:16Good day Jakkie V,
We acknowledge your post and have noted the content thereof. However, we do not agree with the statements made.
The fitment partner attempted to assist on 4 November, and you stated that you could not be assisted on the day.
The fitment partner is in your area again tomorrow and will assist if the vehicle is made available.
Regards,
Customer Care Department
***
We acknowledge your post and have noted the content thereof. However, we do not agree with the statements made.
The fitment partner attempted to assist on 4 November, and you stated that you could not be assisted on the day.
The fitment partner is in your area again tomorrow and will assist if the vehicle is made available.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Nov 2022, 11:16
Official
Good day Jakkie V,
We acknowledge your post and have noted the content thereof. However, we do not agree with the statements made.
The fitment partner attempted to assist on 4 November, and you stated that you could not be assisted on the day.
The fitment partner is in your area again tomorrow and will assist if the vehicle is made available.
Regards,
Customer Care Department
***
We acknowledge your post and have noted the content thereof. However, we do not agree with the statements made.
The fitment partner attempted to assist on 4 November, and you stated that you could not be assisted on the day.
The fitment partner is in your area again tomorrow and will assist if the vehicle is made available.
Regards,
Customer Care Department
***
JZ
Jakkie Z's updateReviewer Update
15 Nov 2022, 11:58Good day
Thank you for your reply, but I do not agree with your statement.
When your lady phoned me on 3/11 at 12h29, in reaction to my "Hellopeter" complaint, she said that she will log the fault with your fitment partner and they (the fitment partner) will phone me to make an appointment. I told her that she must make a note for them that I will not be available on the 4th of November. Your statement that your fitment partner attempted to assist me on 4/11 is not true at all. I did not receive any call from anybody until 11h15 this morning, after my complaint on "Hellopeter". This was again after I tried to get through to your telephone number on record.
What about the fact that this problem was logged on the 3rd and the 4th of October already? Your CC phoned me at 13h00 on 3/10 and again at 15h52 on 4/10 in this regard, and NOTHING further happened until I complained on "Hellopeter" on 2/11.
I suggest you contact me directly to communicate further in this regard.
Your fitment partner made an appointment for tomorrow.
Regards
Thank you for your reply, but I do not agree with your statement.
When your lady phoned me on 3/11 at 12h29, in reaction to my "Hellopeter" complaint, she said that she will log the fault with your fitment partner and they (the fitment partner) will phone me to make an appointment. I told her that she must make a note for them that I will not be available on the 4th of November. Your statement that your fitment partner attempted to assist me on 4/11 is not true at all. I did not receive any call from anybody until 11h15 this morning, after my complaint on "Hellopeter". This was again after I tried to get through to your telephone number on record.
What about the fact that this problem was logged on the 3rd and the 4th of October already? Your CC phoned me at 13h00 on 3/10 and again at 15h52 on 4/10 in this regard, and NOTHING further happened until I complained on "Hellopeter" on 2/11.
I suggest you contact me directly to communicate further in this regard.
Your fitment partner made an appointment for tomorrow.
Regards
JZ
Jakkie Z's update15 Nov 2022, 11:58
Reviewer Update
Good day
Thank you for your reply, but I do not agree with your statement.
When your lady phoned me on 3/11 at 12h29, in reaction to my "Hellopeter" complaint, she said that she will log the fault with your fitment partner and they (the fitment partner) will phone me to make an appointment. I told her that she must make a note for them that I will not be available on the 4th of November. Your statement that your fitment partner attempted to assist me on 4/11 is not true at all. I did not receive any call from anybody until 11h15 this morning, after my complaint on "Hellopeter". This was again after I tried to get through to your telephone number on record.
What about the fact that this problem was logged on the 3rd and the 4th of October already? Your CC phoned me at 13h00 on 3/10 and again at 15h52 on 4/10 in this regard, and NOTHING further happened until I complained on "Hellopeter" on 2/11.
I suggest you contact me directly to communicate further in this regard.
Your fitment partner made an appointment for tomorrow.
Regards
Thank you for your reply, but I do not agree with your statement.
When your lady phoned me on 3/11 at 12h29, in reaction to my "Hellopeter" complaint, she said that she will log the fault with your fitment partner and they (the fitment partner) will phone me to make an appointment. I told her that she must make a note for them that I will not be available on the 4th of November. Your statement that your fitment partner attempted to assist me on 4/11 is not true at all. I did not receive any call from anybody until 11h15 this morning, after my complaint on "Hellopeter". This was again after I tried to get through to your telephone number on record.
What about the fact that this problem was logged on the 3rd and the 4th of October already? Your CC phoned me at 13h00 on 3/10 and again at 15h52 on 4/10 in this regard, and NOTHING further happened until I complained on "Hellopeter" on 2/11.
I suggest you contact me directly to communicate further in this regard.
Your fitment partner made an appointment for tomorrow.
Regards
Matrix Vehicle Tracking's replyOfficial
15 Nov 2022, 12:24Good day Jakkie V,
The original request was logged 7 October and the appointment has been moved with the fitment partner on two occasions prior to this.
The appointment for tomorrow is confirmed.
Regards,
Customer Care Department
***
The original request was logged 7 October and the appointment has been moved with the fitment partner on two occasions prior to this.
The appointment for tomorrow is confirmed.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Nov 2022, 12:24
Official
Good day Jakkie V,
The original request was logged 7 October and the appointment has been moved with the fitment partner on two occasions prior to this.
The appointment for tomorrow is confirmed.
Regards,
Customer Care Department
***
The original request was logged 7 October and the appointment has been moved with the fitment partner on two occasions prior to this.
The appointment for tomorrow is confirmed.
Regards,
Customer Care Department
***
JZ
Jakkie Z's updateReviewer Update
15 Nov 2022, 12:36No appointment was made with me, so I never moved any of it with anyone!
The only appointment made with me was for the initial installation in August...
I rest my case ...bad service experience from Mix...
The only appointment made with me was for the initial installation in August...
I rest my case ...bad service experience from Mix...
JZ
Jakkie Z's update15 Nov 2022, 12:36
Reviewer Update
No appointment was made with me, so I never moved any of it with anyone!
The only appointment made with me was for the initial installation in August...
I rest my case ...bad service experience from Mix...
The only appointment made with me was for the initial installation in August...
I rest my case ...bad service experience from Mix...