SS
Shaleen S
1 reviews | Active since Aug 2013
21 Jul 2023, 11:51
Really bad service!
I mistakenly made an EFT payment with the incorrect reference. After realizing the error, I promptly emailed them the proof of payment and requested that the payment be properly allocated to my profile. They informed me that the process would take around two weeks. To my dismay, three months have passed, and I am still receiving threats regarding the payment issue. Despite my follow-ups, they assured me that the matter is being escalated, but it has not resolved my problem in any way.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
21 Jul 2023, 15:34Good Day Shaleen van Staden ,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist further with your account.
We apologies to the unfortunate service received the matter has been escalated to Accounts Department .
We will be in contact with you shortly to provide feedback.
We apologies to the unfortunate service received the matter has been escalated to Accounts Department .
We will be in contact with you shortly to provide feedback.
Regards,
Customer Care Department
***
Customer Care Department
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Matrix Vehicle Tracking's reply21 Jul 2023, 15:34
Official
Good Day Shaleen van Staden ,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist further with your account.
We apologies to the unfortunate service received the matter has been escalated to Accounts Department .
We will be in contact with you shortly to provide feedback.
We apologies to the unfortunate service received the matter has been escalated to Accounts Department .
We will be in contact with you shortly to provide feedback.
Regards,
Customer Care Department
***
Customer Care Department
***