Really Bad Service
<p> </p> <p>Account 632781</p> <p>I've been with this company for a while and recently sold my old car and want to cancel the old contract on the old vehicle and apply for a new contract and installation. I start the process 07 Jan 2017 and from my first email contact with to date. </p> <p>The installation of the new tracking device took for ever. 09 Jan - 12 Jan 2017 after many email and follow-up with the company.</p> <p>Requesting proof of installation for my insurance company to turn around time 12 Jan to 16 Jan </p> <p>I still don't have a confirmation of the cancellation on the old contract - 07 Jan to Date not confirm </p> <p>I still don’t have clarity on my account -</p> <p> I was due for a refund on the old account and the new account should have been debited - Instead I received a sms stating that I did not pay for the new contract, when they never ever tried to debit my account.</p>
Dear Bonnie Allie
We thank you for bringing your query to our attention and for allowing us the opportunity to respond
We would like to apologize for the delay is sending the confirmation of cancellation . We would like to state for the record that the proof of cancellation is currently making its way to your email and that arrangements for the refund are also currently underway.
The welcome pack was forwarded to your email address
Please do not hesitate to contact me should you require further assistance
Kind regards
Thato Mashimbye
Customer Care Supervisor
Dear Bonnie Allie
We thank you for bringing your query to our attention and for allowing us the opportunity to respond
We would like to apologize for the delay is sending the confirmation of cancellation . We would like to state for the record that the proof of cancellation is currently making its way to your email and that arrangements for the refund are also currently underway.
The welcome pack was forwarded to your email address
Please do not hesitate to contact me should you require further assistance
Kind regards
Thato Mashimbye
Customer Care Supervisor
Hi Thato
The Cancellation date on your Cancellation is incorrect and the account issue is still not resolve, try again.
Hi Thato
The Cancellation date on your Cancellation is incorrect and the account issue is still not resolve, try again.