1 reviews | Active since Jul 2014
REACTIVATE TRACKING UNIT
<p>My previous car was in an accident and written off, i called mixtelematics to advise them and i was told that i can either get a new unit or the contract will be cancelled whereby i will have to pay a penalty. I stopped paying my premium while i wait for a way forward.</p> <p>I then bought a new car and a new device was fitted_Happy. I paid R1200.00 to bring my account upto date, but a week later i discovered that the device has been deactivated, No one took the liberty to tell me that they are deactivating the device.</p> <p>I called the collections department last week tuesday 1/8/2017 to request that the device be activated and the lady said it would take max 48hours and a week later the device has still not been activated.</p> <p> </p> <p>I was always happy with your service but you are starting to really dissapoint me. Please fix this or cancel my contract(theres 2months left on the Contract)</p>
Good day ***M
We thank you for bringing this matter to our attention and for allowing us the opportunity to respond.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to the telephonic discussion and email correspondence which you will receive shortly, and confirm that your query has been resolved.
Kind regards
Michael Africa
Customer Care Manager
***
Good day ***M
We thank you for bringing this matter to our attention and for allowing us the opportunity to respond.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to the telephonic discussion and email correspondence which you will receive shortly, and confirm that your query has been resolved.
Kind regards
Michael Africa
Customer Care Manager
***
