FM
Felicia M
1 reviews | Active since Sept 2017
13 Oct 2020, 15:39
Rather use another tracking company!!!
The tracking unit that has been fitted in my vehicle is causing my battery to discharge when stationaery. had to get people to jump start me as a female and when i call matric im told that there is an additoonal charge to remove this faulty unit.
Im beyond annoyed as i am now expected to pay for a device that is causing problems in my vehice and they dont seem to listen. Dont even get me started on the conversation that i just had with the consultant. zero empathy.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
13 Oct 2020, 16:09Good Day Felicia M
We have bee trying to get a hold of you with no success.
Please advise of appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
We have bee trying to get a hold of you with no success.
Please advise of appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Oct 2020, 16:09
Official
Good Day Felicia M
We have bee trying to get a hold of you with no success.
Please advise of appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
We have bee trying to get a hold of you with no success.
Please advise of appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
FM
Felicia M's updateReviewer Update
13 Oct 2020, 16:16Good afternoon
You can call me back as I am now out of my meeting
You can call me back as I am now out of my meeting
FM
Felicia M's update13 Oct 2020, 16:16
Reviewer Update
Good afternoon
You can call me back as I am now out of my meeting
You can call me back as I am now out of my meeting
FM
Felicia M's updateReviewer Update
13 Oct 2020, 16:39I just received a call from Khaya. Thank you
Could I kindly request that you call me back again as your offices are now closed?
Could I kindly request that you call me back again as your offices are now closed?
FM
Felicia M's update13 Oct 2020, 16:39
Reviewer Update
I just received a call from Khaya. Thank you
Could I kindly request that you call me back again as your offices are now closed?
Could I kindly request that you call me back again as your offices are now closed?
Matrix Vehicle Tracking's replyOfficial
13 Oct 2020, 16:58Good Day Felicia M
Thank you for taking my call.
We have escalated your email to our Cancellations Department and we will revert back to you about disconnection.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer care Department
***
Thank you for taking my call.
We have escalated your email to our Cancellations Department and we will revert back to you about disconnection.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer care Department
***
Matrix Vehicle Tracking's reply13 Oct 2020, 16:58
Official
Good Day Felicia M
Thank you for taking my call.
We have escalated your email to our Cancellations Department and we will revert back to you about disconnection.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer care Department
***
Thank you for taking my call.
We have escalated your email to our Cancellations Department and we will revert back to you about disconnection.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer care Department
***
Matrix Vehicle Tracking's replyOfficial
14 Oct 2020, 09:23Good Day Felicia M
We have been trying to get in contact with you.
Please provide with appropriate time to call you.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you.
Please provide with appropriate time to call you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Oct 2020, 09:23
Official
Good Day Felicia M
We have been trying to get in contact with you.
Please provide with appropriate time to call you.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you.
Please provide with appropriate time to call you.
Regards,
Kaya Payi
Customer Care Department
***