1 reviews | Active since Feb 2020
Quick on debits, slow on service
When I view my car GPS location on the mobile application it shows a different location since last year December till this day.
I found this tracking system useless since I'm paying for the service I don't receive. I called in for assistance, Onnica hang up on me twice when I asked to cancel my subscription. I called in for the third time and asked to speak to the Manager/Supervisor, Samantha.
I explained to her why I want to cancel and she said I can't because the contract will lapse after 24 months of service, unless i pay a penalty fee of R1 800. I asked for the call recording so I can liaise with my lawyer and she refused. She promised to investigate the case and get back to me, I'm still waiting even today. I wish Mix Telematics respond to client's grievance as quick as they debit.
Samantha, I'm still waiting for your call.
We have escalated your query to the relevant department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the relevant department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that Samantha did contact you and played the recording for you over the phone regarding your contract.
We have sent an email with your Welcome Pack to *** [ which will have a copy of your contract.
We can confirm that your query has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that Samantha did contact you and played the recording for you over the phone regarding your contract.
We have sent an email with your Welcome Pack to *** [ which will have a copy of your contract.
We can confirm that your query has been sorted.
Regards,
Kaya Payi
Customer Care Department
***