NM
Naeem M

1 reviews | Active since Sept 2010

13 Apr 2021, 12:38

****py to no service

I have been dealing with this useless company for about 5 years. On the 10 March I sent hem an email to cancel my contract since the vehicle got sold. The still charged me for the month. I tried calling them several times no one answers my calls. I am plain GATVOL with the ****py service. I will reverse my debit order.

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 Apr 2021, 15:16
Official
Good Day Naeem

We can confirm that an agent did call you and you have requested to be contacted at 16:15.

Regards,
Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 Apr 2021, 16:34
Official
Good Day Naeem

We can confirm that an agent did get in contact with you and has confirmed the cancellation. The request was sent on 11/03/2021,there is 20 business days notice when cancelling so April is notice.

The outstanding amount of R134.31 will be deducted tomorrow.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 Apr 2021, 16:34
Official
 Good Day Naeem

We can confirm that an agent did get in contact with you and has confirmed the cancellation. The request was sent on 11/03/2021,there is 20 business days notice when cancelling so April is notice.

The outstanding amount of R134.31 will be deducted tomorrow.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
***