KS
Keshmira S

1 reviews | Active since Apr 2011

26 Nov 2019, 09:57

Process not followed

As per below, Matrix is supposed to notify us when our contract ended yet we did not receive any notification. Therefore the months’ notice cancellation should be weaved as Matrix did not follow through with process and we were not given the option to cancel after expiry

If the Agreement is not cancelled by you or by us prior to or on the Expiry Date, it will automatically continue and constitute a month to month agreement terminable on at least 1 (one) calendar month's notice, which termination will take effect on the first day of the month immediately following the end of the applicable notice period. We will notify you not more than 80 (eighty) and not less than 40 (forty) Business Days prior to the Expiry Date of the impending expiry date and any material changes to the Agreement that will apply to such automatic renewal and you retain your right to cancel as aforesaid

Please address ASAP

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply26 Nov 2019, 12:25
Official
Good Day Keshmira S Kindly note that we did try to contact you on both *** and *** however we have been unsuccessful. Please advise on the most convenient time for us to contact you in order to enable us to assist with your query. Regards
Noluthando Mabso
Customer Care Department
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