JR
Johannes R
1 reviews | Active since Dec 2017
20 Jul 2020, 08:38
Premium just decided to go up.
When did the premium go up and who informed me? and when we call we are always placed on hold
Helpful (0)
Replies (6)0
Replies (6)
Matrix Vehicle Tracking's replyOfficial
20 Jul 2020, 08:48Good Day Johannes R
We have escalated your query to our Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to our Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Jul 2020, 08:48
Official
Good Day Johannes R
We have escalated your query to our Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to our Credit Control Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
JR
Johannes R's updateReviewer Update
20 Jul 2020, 08:50i tried calling but no one is giving me a clear explanation .
JR
Johannes R's update20 Jul 2020, 08:50
Reviewer Update
i tried calling but no one is giving me a clear explanation .
Matrix Vehicle Tracking's replyOfficial
20 Jul 2020, 13:17Good Day Johannes R
We acknowledge your post and have noted the content.
We acknowledge your post and have noted the content.
Whist our records reflect more than one previous interaction with yourself regarding the annual 8% escalation as agreed to in the standard terms, we thank you for allowing us the opportunity to speak to you again.
We confirm that once the long outstanding amount on your account has been paid and proof thereof received our Retentions team will be in contact to discuss possible options available to you.
We trust the above matter to be closed.
Assuring you of our best intentions at all times.
Kind regards
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Jul 2020, 13:17
Official
Good Day Johannes R
We acknowledge your post and have noted the content.
We acknowledge your post and have noted the content.
Whist our records reflect more than one previous interaction with yourself regarding the annual 8% escalation as agreed to in the standard terms, we thank you for allowing us the opportunity to speak to you again.
We confirm that once the long outstanding amount on your account has been paid and proof thereof received our Retentions team will be in contact to discuss possible options available to you.
We trust the above matter to be closed.
Assuring you of our best intentions at all times.
Kind regards
Kaya Payi
Customer Care Department
***
Kaya Payi
Customer Care Department
***
JR
Johannes R's updateReviewer Update
02 Aug 2020, 19:43i have not been contacted since i made a payment?,
any update on the above?
any update on the above?
JR
Johannes R's update02 Aug 2020, 19:43
Reviewer Update
i have not been contacted since i made a payment?,
any update on the above?
any update on the above?
Matrix Vehicle Tracking's replyOfficial
03 Aug 2020, 08:14Good Day Johannes R
We can confirm our consultant did call you on the 22nd of July,she will get in contact with you again today.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm our consultant did call you on the 22nd of July,she will get in contact with you again today.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Aug 2020, 08:14
Official
Good Day Johannes R
We can confirm our consultant did call you on the 22nd of July,she will get in contact with you again today.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm our consultant did call you on the 22nd of July,she will get in contact with you again today.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
03 Aug 2020, 10:05Good Day Johannes R
We can confirm our consultant did get in contact with you.
She has escalated your account and will get in contact with you tomorrow.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm our consultant did get in contact with you.
She has escalated your account and will get in contact with you tomorrow.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Aug 2020, 10:05
Official
Good Day Johannes R
We can confirm our consultant did get in contact with you.
She has escalated your account and will get in contact with you tomorrow.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm our consultant did get in contact with you.
She has escalated your account and will get in contact with you tomorrow.
Regards,
Kaya Payi
Customer Care Department
***