PN
Precilla N
1 reviews | Active since Aug 2015
09 Oct 2025, 02:36
Premium increases without informing me
2 years ago when I bought my car tracker was R145 and I was not informed that it will be incresing, so last year I was surprised they started deducting R169, then this month was R181 and when I send them email they don't respond
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Matrix Vehicle Tracking's replyOfficial
09 Oct 2025, 09:41Good morning Precilla Nyathwa
We appreciate your time during our call and the chance to address your enquiry We affirm that the annual increase was thoroughly discussed and detailed, and this information is documented in the terms and conditions of your agreement. Additionally, you are informed of the annual increase through your monthly statement. Should you need any further assistance, please do not hesitate to contact us, and we will be glad to help.
Regards,Customer Care Department***
We appreciate your time during our call and the chance to address your enquiry We affirm that the annual increase was thoroughly discussed and detailed, and this information is documented in the terms and conditions of your agreement. Additionally, you are informed of the annual increase through your monthly statement. Should you need any further assistance, please do not hesitate to contact us, and we will be glad to help.
Regards,Customer Care Department***
Matrix Vehicle Tracking's reply09 Oct 2025, 09:41
Official
Good morning Precilla Nyathwa
We appreciate your time during our call and the chance to address your enquiry We affirm that the annual increase was thoroughly discussed and detailed, and this information is documented in the terms and conditions of your agreement. Additionally, you are informed of the annual increase through your monthly statement. Should you need any further assistance, please do not hesitate to contact us, and we will be glad to help.
Regards,Customer Care Department***
We appreciate your time during our call and the chance to address your enquiry We affirm that the annual increase was thoroughly discussed and detailed, and this information is documented in the terms and conditions of your agreement. Additionally, you are informed of the annual increase through your monthly statement. Should you need any further assistance, please do not hesitate to contact us, and we will be glad to help.
Regards,Customer Care Department***