Predatory practices by the Mix Telematics team

At the end of October last year I sold my vehicle, and used the mix telematics website to inform them of the cancellation of subscription. As it so happened with the purchase of my new vehicle I also moved bank accounts so the account that they were debiting was closed which didn’t really matter because I cancelled it.

A few days ago I was getting calls from debt collectors to collect on my “unpayed” bills for the last close to a year.

As mix telematics was trying yo debit a closed account for months on end and just adding it to a running total, even after the cancellation was requested.

This kind of business practice is predatory and is not done in good faith.

Once I got the call from the debt collectors I sent another notification to close the account.

Since then I have spent countless hours on their call center going from pillar to post waiting all my airtime trying to find resolution speaking to poorly trained call center agents that are ill equipped to assist me.

I have never had such a hellish experience with a company before, it feels like a never ending nightmare, they have also affected my credit worthyness as I am unable to open up an MTN account even though experian says my credit report is excellent.

I have been a client of theirs since 2014 and find this treatment and predatory practices unbelievable.