JW
James W

1 reviews | Active since Jun 2016

30 Oct 2023, 14:48

Predatory business practice

Had a Beame for 15 months - service was fine until I tried to cancel it...

I cancelled my contract with them in November 2022 and paid their cancellation fee. 6 months later, they start sending me new invoices and account statements. I contact their customer care several times to tell them they've made a mistake and never get a response. They report me to the credit bureau and destroy my credit score, then debit order another additional cancellation fee anyway for good measure.

Thanks, guys.

The reason Beame can keep their prices so low is because they de***** their customer base. If you're looking for vehicle tracking, try Tracker, Netstar or Discovery.

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Replies (4)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply30 Oct 2023, 15:28
Official
 Good Day James Williamson ,

We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.

We confirm that the matter has been escalated to our Accounts Department for further investigation.

A consultant will be in contact with you to provide feedback the soonest.

Regards,
Customer Care Department
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JW
James W's update29 Nov 2023, 11:34
Reviewer Update
It's been a month and no correspondence from Mix Telematics. Hope the "investigation" is going well lmao
JW
James W's update14 Nov 2024, 18:24
Reviewer Update
It’s been a year now since Mix Telematics said they would get back to me. This must be an incredibly in-depth investigation.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Nov 2024, 09:58
Official
Good Day James Williamson

We appreciate you notifying us of this matter

We confirm that you have been contacted, and the issue will be addressed. 

Regards,
Customer Care Department
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