AP
Anton P
1 reviews | Active since Dec 2020
25 Oct 2022, 14:56
POPI Breach | Personal Information used without consent
The Matrix Tracking call center contacted me to sell me a tracking solution. Upon me asking them where and how they obtained my contact details and information, the agent declined to confirm where they got my information from. When I told the agent that I have never been a Matrix client and would like to know where they got my information, he declined to provide and answer and as professional as a call center gentleman he is, dropped the call on me!
I don't think that is the way Matrix should be treating any of its existing and potential new clients, it was very unprofessional and I still feel I deserve to know where my information was obtained and have it removed as I did not give consent.
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Replies (1)Matrix Vehicle Tracking's replyOfficial
27 Oct 2022, 11:26Good day Anton P,
Thank you for sharing your post. Kindly note that a manager will be in contact with you shortly.
Regards,
Customer Care Department
***
Thank you for sharing your post. Kindly note that a manager will be in contact with you shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply27 Oct 2022, 11:26
Official
Good day Anton P,
Thank you for sharing your post. Kindly note that a manager will be in contact with you shortly.
Regards,
Customer Care Department
***
Thank you for sharing your post. Kindly note that a manager will be in contact with you shortly.
Regards,
Customer Care Department
***
