iM
inno M
1 reviews | Active since Aug 2017
20 May 2022, 12:37
Poorest services ever.
My device has not been working since last year.I contacted them a couple of times and even send emails requesting them to cancel my account till today they never respond. They keep sending messages that I am handed over to the debt collectors for a device that has not been working for the past year. I reversed my debits for the past two months .I can't keep paying for a service that is not being rendered. This company's service is poor .I would not recommend it to anyone.I want my account to be cancelled.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
20 May 2022, 13:12Good day Inno M
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed, your cancellation request was processed and confirmation thereof will be resent to you as requested.
Kindly be advised that you are still liable for the outstanding balance on your account, please make the necessary payment arrangements with our Accounts Department.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed, your cancellation request was processed and confirmation thereof will be resent to you as requested.
Kindly be advised that you are still liable for the outstanding balance on your account, please make the necessary payment arrangements with our Accounts Department.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply20 May 2022, 13:12
Official
Good day Inno M
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed, your cancellation request was processed and confirmation thereof will be resent to you as requested.
Kindly be advised that you are still liable for the outstanding balance on your account, please make the necessary payment arrangements with our Accounts Department.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed, your cancellation request was processed and confirmation thereof will be resent to you as requested.
Kindly be advised that you are still liable for the outstanding balance on your account, please make the necessary payment arrangements with our Accounts Department.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
23 May 2022, 09:25Good day Inno M
Noted,
Thank you.
Regards
Customer Care Department
***
Noted,
Thank you.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply23 May 2022, 09:25
Official
Good day Inno M
Noted,
Thank you.
Regards
Customer Care Department
***
Noted,
Thank you.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
30 May 2022, 10:51Good day Inno M
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that a consultant was in contact with you and advised that payment has not reflected on our side, we await for the proof of payment as discussed.
Assuring you our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that a consultant was in contact with you and advised that payment has not reflected on our side, we await for the proof of payment as discussed.
Assuring you our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply30 May 2022, 10:51
Official
Good day Inno M
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that a consultant was in contact with you and advised that payment has not reflected on our side, we await for the proof of payment as discussed.
Assuring you our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that a consultant was in contact with you and advised that payment has not reflected on our side, we await for the proof of payment as discussed.
Assuring you our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
13 Jul 2022, 16:28Good day Inno M
Please note that we have tried calling you back but you are not available.
Please note that the last SMS we sent you was on the 21st of May 2022 as your account is up to date on our side.
Please will you sent us the proof of the SMS' s you have been receiving as they are not from us.
Regards
Customer Care Department
***
Please note that we have tried calling you back but you are not available.
Please note that the last SMS we sent you was on the 21st of May 2022 as your account is up to date on our side.
Please will you sent us the proof of the SMS' s you have been receiving as they are not from us.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Jul 2022, 16:28
Official
Good day Inno M
Please note that we have tried calling you back but you are not available.
Please note that the last SMS we sent you was on the 21st of May 2022 as your account is up to date on our side.
Please will you sent us the proof of the SMS' s you have been receiving as they are not from us.
Regards
Customer Care Department
***
Please note that we have tried calling you back but you are not available.
Please note that the last SMS we sent you was on the 21st of May 2022 as your account is up to date on our side.
Please will you sent us the proof of the SMS' s you have been receiving as they are not from us.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
14 Jul 2022, 08:16Good day Inno M
Please will you send the screenshots on email we will send email address via SMS as we can not be able to open them here.
Regards
Customer Care Department
***
Please will you send the screenshots on email we will send email address via SMS as we can not be able to open them here.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Jul 2022, 08:16
Official
Good day Inno M
Please will you send the screenshots on email we will send email address via SMS as we can not be able to open them here.
Regards
Customer Care Department
***
Please will you send the screenshots on email we will send email address via SMS as we can not be able to open them here.
Regards
Customer Care Department
***