AH
Amor H
1 reviews | Active since Apr 2026
09 Jun 2026, 12:12
Poorest service I have ever received
It seems that one bad review just wasn't enough.
My father had passed away and I took over his account, well I thought I did, but didn't. They created a whole new account, after a few months I requested that they remove the tracker which they did but kept billing me!
I'm sorry, but I refuse to pay for a service that I don't use due to no tracker being fitted to my vehicle. And because I refused to pay your R200 for 1 month because I don't have a tracker in my car, you give me up for debt review?
Long story short, the account is now closed. But then I hear my father's account is still active! The company working on his estate notified me that the account is still active on his name, for whatever reason would this possibly be?!!
I am so tired of dealing with Matrix it's not even funny.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
09 Jun 2026, 14:40Good day Amor Havenga
Thank you for allowing us to assist with your query.
Thank you for allowing us to assist with your query.
We confirm that there are no outstanding amounts against your father’s name, and your account status is currently under investigation.
We are awaiting feedback regarding your payment history in order to resolve your query fully.
Regards,
Regards,
Customer Care Team
***
Matrix Vehicle Tracking's reply09 Jun 2026, 14:40
Official
Good day Amor Havenga
Thank you for allowing us to assist with your query.
Thank you for allowing us to assist with your query.
We confirm that there are no outstanding amounts against your father’s name, and your account status is currently under investigation.
We are awaiting feedback regarding your payment history in order to resolve your query fully.
Regards,
Regards,
Customer Care Team
***
AH
Amor H's updateReviewer Update
06 Jul 2026, 09:18I honestly thought this matter had finally been resolved.
I was specifically informed that I only had one outstanding payment remaining, and that once I paid it, my account would be settled and closed. I made that payment in June, exactly as instructed.
Now I check my credit profile and, to my disbelief, it shows that I have six outstanding payments. How is that even possible?
This is completely unacceptable. I have done exactly what I was told to do, yet I am still dealing with the consequences of your poor administration. It feels like every time I think this issue is resolved, another problem magically appears.
Will this ever end, or should I expect to keep chasing mistakes that are not of my making?
I expect an immediate explanation as to why my credit profile still reflects six outstanding payments, despite me settling the amount I was instructed to pay. I also expect this to be corrected without any further delays.
This has gone on for far too long, and my patience has run out.
AH
Amor H's update06 Jul 2026, 09:18
Reviewer Update
I honestly thought this matter had finally been resolved.
I was specifically informed that I only had one outstanding payment remaining, and that once I paid it, my account would be settled and closed. I made that payment in June, exactly as instructed.
Now I check my credit profile and, to my disbelief, it shows that I have six outstanding payments. How is that even possible?
This is completely unacceptable. I have done exactly what I was told to do, yet I am still dealing with the consequences of your poor administration. It feels like every time I think this issue is resolved, another problem magically appears.
Will this ever end, or should I expect to keep chasing mistakes that are not of my making?
I expect an immediate explanation as to why my credit profile still reflects six outstanding payments, despite me settling the amount I was instructed to pay. I also expect this to be corrected without any further delays.
This has gone on for far too long, and my patience has run out.
Matrix Vehicle Tracking's replyOfficial
13 Jul 2026, 09:20Good morning Amor Havenga
Kindly respond to our email with your latest Experian report in order for us to resolve.
Regards
Customer Care Department
***
Kindly respond to our email with your latest Experian report in order for us to resolve.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Jul 2026, 09:20
Official
Good morning Amor Havenga
Kindly respond to our email with your latest Experian report in order for us to resolve.
Regards
Customer Care Department
***
Kindly respond to our email with your latest Experian report in order for us to resolve.
Regards
Customer Care Department
***
AH
Amor H's updateReviewer Update
03 Aug 2026, 13:40After I have now been told multiple times that my account has been closed after this "last payment", it still has not been closed and still states that I owe you money on my credit report.
I am now getting very tired of going around in circles with you guys.
I am now getting very tired of going around in circles with you guys.
AH
Amor H's update03 Aug 2026, 13:40
Reviewer Update
After I have now been told multiple times that my account has been closed after this "last payment", it still has not been closed and still states that I owe you money on my credit report.
I am now getting very tired of going around in circles with you guys.
I am now getting very tired of going around in circles with you guys.