Poor Telephone Interaction

<p>I cant believe that Mix Telematics has such poor telephone interaction with their customers! I traded my vehicle in for a new vehicle, and wanted to arrange for my Matrix to be transferred to my new vehicle. I phoned the number ********** (Section "F" in the Matrix manual -"What happens if I sell my vehicle"). After holding on for 7 minutes, the call was answered. I was told that I need to speak with someone in Sales! Ok, the operator transferred my call to sales - after holding on for 5 mins and 40 secs, the call was dropped! I phoned in again - this time my call was answered after 4 minutes. I gave the operator a bit of my mind. Very politely, she asked me for my vehicle registration number, after which she informed that the contract is in the name of a Company, and that if I want to cancel my contract, I must send a request through to ********** Sommer net so!! And yes, this is exactly what I have done!</p>