Poor service when you signing up for a tracker device

I bought a new vehicle on the 31/12/2025, the dealership arranged for tracking to be installed - however- explaining to a client how the tracker and that App of the tracker works is non existent. My vehicle was ****** yesterday 16/01/2026 - luckily recovered - but on my question to the Matrix agent, why was it that I didn't receive a notification when my vehicle moved without sending me a notification, the agent advice that I was suppose to activate Geoloc Advance. Never have I heard about it. My husband, who is with Matrix more than 3 years also didn't know about this.

I would love to have an explanation on this. Alternatively I might need to change to someone that explains their products first time.