Poor Service - They don't care about their clients

I so wish I saw these reviews before... I tried to get hold of them several times and for two occasions I have recorded I was on hold for 10 and 20 minutes respectively. First I was sold a lie, and immediately when I realized I tried to get hold of them and I couldn't. I sent an email to the sales person who sold me this on the 29 Jan to tell him that I was not able to reach the customer care. He called me after days telling me he wanted to assist me to cancel my current tracker I refused and told him I am actually cancelling their service because he sold me a lie! he told me we will need to check recording I agreed. I haven't heard from him since I also logged a ticket for cancellation which is ignored as well. Wow I can't believe that a service can be so poor!!