NP
Nepo P
1 reviews | Active since Feb 2020
23 Dec 2022, 11:16
Poor Service, the call centre might as well be closed permanently
I've been trying to cancel my policy for over a month now but can never get through to the Call Centre on 011 64 8000 which is the number on the website. I returned the debit order from Nov and this morning I was debited early for December even though I sent an e-mail (which was received) on the 2nd of December... I know this review will prompt a phone call so I am waiting... I wonder what would ever happen in an emergency seeing that I have never been able to get through to anyone in over 10 attempts in the last month or so...
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
28 Dec 2022, 08:05Good day Nepo P,
Thank you for your post and affording us the opportunity to assist.
We can confirm that agent has advised on the cancellation and arrangements have been made for the debit to be taken on your requested date.
Regards,
Customer Care Department
***
Thank you for your post and affording us the opportunity to assist.
We can confirm that agent has advised on the cancellation and arrangements have been made for the debit to be taken on your requested date.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Dec 2022, 08:05
Official
Good day Nepo P,
Thank you for your post and affording us the opportunity to assist.
We can confirm that agent has advised on the cancellation and arrangements have been made for the debit to be taken on your requested date.
Regards,
Customer Care Department
***
Thank you for your post and affording us the opportunity to assist.
We can confirm that agent has advised on the cancellation and arrangements have been made for the debit to be taken on your requested date.
Regards,
Customer Care Department
***