Poor service that costed me fortune

Item: Matrix Vehicle Tracking
Rating: 1
Author: Asanda M

This company is really pathetic i called Matrix in December 2019 to cancel the contract since I sold the car , they still continue to debit my account , constant threats of credit bureau and final they put in credit bureau I have sent numerous emails to their cancellation department, when I call it takes forever to answer. I don't know what else to do.

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

10 Jul 2024, 07:59

Good Day Asanda Mbatha,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply10 Jul 2024, 07:59

Official

Good Day Asanda Mbatha,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

10 Jul 2024, 12:02

Good Day Asanda Mbatha,

Thank you for allowing us the opportunity to speak to you regarding your query.

We confirm that the Client Representative has been in contact with you and verified that the account has been closed and the matter has been escalated to Nimble to assist further.

Please anticipate feedback shortly.

Thank you for your patience and cooperation regarding this matter.

Regards
Customer Care Department
***

Matrix Vehicle Tracking's reply10 Jul 2024, 12:02

Official

Good Day Asanda Mbatha,

Thank you for your patience and cooperation regarding this matter.

Regards
Customer Care Department
***