DD
Donovan D
1 reviews | Active since Jul 2024
05 Jun 2026, 13:26
Poor service , response, *************...
I have a beamie device fitted to my vehicle since beginning and have had issues with device no showing accurate location . I HAVE COMPLAINED ABOUT IT FOR A NUMBER IF YAERS AND THEY REPLACED IT WITH ANOTHER unit, but e perienced the same issue . Eporting the issue they advised unit is faulty , but no action to get it repaired and I still have to pay monthly subscription with risk of my vehicle not being recovered in case of theft. I do not trust beamie/ matrix will give the desired response if ever this should happen...I am not happyvwith their service at all .
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Matrix Vehicle Tracking's replyOfficial
05 Jun 2026, 14:30Good afternoon Donovan Dunn
Please note we tried calling to discuss your review but were unable to reach you.
The device was tested and confirmed that it is communicating according to specification.
Please note we tried calling to discuss your review but were unable to reach you.
The device was tested and confirmed that it is communicating according to specification.
We are confident the device is functioning correctly, and any further concerns can be addressed promptly through the proper support channels.
Should you continue to experience difficulties, we urge you to contact our Customer Care team directly on ***.
Should you continue to experience difficulties, we urge you to contact our Customer Care team directly on ***.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply05 Jun 2026, 14:30
Official
Good afternoon Donovan Dunn
Please note we tried calling to discuss your review but were unable to reach you.
The device was tested and confirmed that it is communicating according to specification.
Please note we tried calling to discuss your review but were unable to reach you.
The device was tested and confirmed that it is communicating according to specification.
We are confident the device is functioning correctly, and any further concerns can be addressed promptly through the proper support channels.
Should you continue to experience difficulties, we urge you to contact our Customer Care team directly on ***.
Should you continue to experience difficulties, we urge you to contact our Customer Care team directly on ***.
Regards,
Customer Care Department
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