TM
Tibor M
1 reviews | Active since Mar 2009
10 Mar 2023, 06:27
poor service processing cancelation of contract
Hi Cancelations Dept,
on the 28th February I was debited a further amount of R299.00 which I was assured would be refunded as per your reply below on this forum. please advise when this will be processed?
"Kindly be advised that your cancellation request has been completed and thereof has been emailed to you .
The payment has been escalated to accounts department for allocation and refund request.
Regards Customer Care Department ********** "
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
10 Mar 2023, 09:47Good day Tibor Molnar ,
Thank you for raising your concern to us.
We can confirm that an agent has assisted and your request has been escalated to Accounts Department for investigation.
The assisting agent will provide feedback once the inquiry has been is completed.
Regards,
Customer Care Department
***.
Thank you for raising your concern to us.
We can confirm that an agent has assisted and your request has been escalated to Accounts Department for investigation.
The assisting agent will provide feedback once the inquiry has been is completed.
Regards,
Customer Care Department
***.
Matrix Vehicle Tracking's reply10 Mar 2023, 09:47
Official
Good day Tibor Molnar ,
Thank you for raising your concern to us.
We can confirm that an agent has assisted and your request has been escalated to Accounts Department for investigation.
The assisting agent will provide feedback once the inquiry has been is completed.
Regards,
Customer Care Department
***.
Thank you for raising your concern to us.
We can confirm that an agent has assisted and your request has been escalated to Accounts Department for investigation.
The assisting agent will provide feedback once the inquiry has been is completed.
Regards,
Customer Care Department
***.
TM
Tibor M's updateReviewer Update
15 Mar 2023, 06:35Hi Customer Care,
I checked with the bank, this was a transaction from matrix warehouse, (they really should change their reference name), they put through late,
apologies for the inconvenience, thank you for finalizing the cancelation.
I checked with the bank, this was a transaction from matrix warehouse, (they really should change their reference name), they put through late,
apologies for the inconvenience, thank you for finalizing the cancelation.
TM
Tibor M's update15 Mar 2023, 06:35
Reviewer Update
Hi Customer Care,
I checked with the bank, this was a transaction from matrix warehouse, (they really should change their reference name), they put through late,
apologies for the inconvenience, thank you for finalizing the cancelation.
I checked with the bank, this was a transaction from matrix warehouse, (they really should change their reference name), they put through late,
apologies for the inconvenience, thank you for finalizing the cancelation.