KS
Keneuoe S
1 reviews | Active since May 2013
03 Jul 2023, 13:19
Poor Service ..... Please attend to my query
on 20th & 21st June I sent emails to Mixtelematics cancelling my Beame subscription. All I received was the "Case number logged", thereafter no communication whatsoever. Now they have debited my account and I'm not sure how long this will go on. I have nothing good to say about this company, always I have to fight to get proper service. Hence I want out. If they are unable to resolve little things like that, what guarantee do I have that they can recover my car if it gets ******. I know they are not capable but can they at least have the decency to respond to my emails.
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Matrix Vehicle Tracking's replyOfficial
03 Jul 2023, 15:31Good Day Keneuoe Precious Seobi,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Customer Care Department
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Matrix Vehicle Tracking's reply03 Jul 2023, 15:31
Official
Good Day Keneuoe Precious Seobi,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards
Customer Care Department
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