POOR SERVICE MATRIX

After writing a review on Hello Peter i received a email from Cluadia who promissed me that she will resolve my problem . i forwarded all the emails i had between matrix and myself to her . she said she will get back to me as soon as she has read all of them . She did nor get back to me??? i Ihave since lodge a complaint with the Gauteng office of Consumer affairs . i HAVE NEVER EXPIERIENCED SUCH POOR SERVICE IN MY LIFE EVER !!!